The UrbanEco Solutions Group strongly recommends that all prospective customers acquaint themselves with these Terms and Conditions before proceeding with any purchase.
UrbanEco Solutions reserves the right to amend our product range at any time. We reserve the right to correct any omission or error in any of our sales literature, online information, customer paperwork, or other documents without any liability to us.
All prices and specifications, whether produced online or otherwise, are subject to survey and qualification and may be altered without notification by the manufacturer.
Every attempt has been made to ensure the colours shown are accurate, but due to printing processes (in the case of printed documents and brochures, etc.), materials used, or discrepancies in settings between third-party browsers and devices, colours may appear slightly different on screen or in print compared to the finished product.
Please note that all CAD images used throughout the site are visual representations and are not intended to be taken literally. We strongly recommend all customers view our online gallery for real-life images of the products. Colour samples are available on request; please contact us to request a sample.
Every effort has been made to ensure that the glass is represented as accurately as possible within the limitations of displaying a transparent material in print or on screen.
If there is any doubt as to the interpretation of any of the images used on our website, please contact our sales team for clarification before proceeding with an order.
As part of our installation service, we take pre- and post-installation photographs for record purposes. By agreeing to the UrbanEco Solutions Terms and Conditions, the purchaser accepts that UrbanEco Solutions may use these photographs for marketing purposes. If a customer objects to this, they must notify the company in writing, and the images and any supporting text will be removed from the website immediately upon receipt of the notification.
The Website is owned and operated by UrbanEco Solutions. Registered office: 20 Wenlock Road, London, England, N1 7GU
TERMS AND CONDITIONS
Terms and Conditions means the terms and conditions of supply and installation set out in this document, which is recommended to be read by the customer prior to placing any order.
1.0 Interpretation
A) Definitions:
In this document, the following words shall have the following meanings:
Customer: the person or firm who purchases the Goods from the Supplier.
Supplier: UrbanEco Solutions.
Supplier’s Website: https://urbaneco.uk/
Business Day: UrbanEco Solutions operates as an online business with formal office hours from Monday to Friday, 9.00 am – 5.00 pm.
Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 18.2.
Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions as defined in Clause 3.
Goods: means the product(s) specified in the Order Summary.
Order / Order Summary: the Customer’s order for the Goods, as set out in the Customer’s online purchase order form (as submitted on the Supplier’s Website) or as communicated to the Supplier by phone or email.
Services: means the services (provided by the Supplier or its authorised subcontractor) related to the fitting and installation of the Goods as specified in the Order Summary and modified by the Site Survey document noted in clause 3.3. For the avoidance of doubt:
a) The Services do not include the provision of any Structural Works or ‘making good’ except as identified in the Site Survey document.
b) The Supplier only agrees to provide the Services (provided by the Supplier or its authorised sub-contractor) if the product supplied is a replacement for an existing installation.
Site Survey: means the survey of the site (by the Supplier or its authorised subcontractor) where measurements in relation to the Goods and Services are checked and fitting issues identified.
Structural Works: means any works required to the property where the Goods are to be installed, including ‘making good’ or creating spaces for installation. Making good includes patch plastering and similar repairs around a fitted frame but does not exceed two inches from the line of the frame, except as provided in clause 2.6.
Delivery Location: the delivery location as notified to the Supplier by the Customer in the Order.
End-User: a person or organisation that buys the Goods from the Customer for the purpose of using them at End-User Premises.
End-User Premises: the location where the Goods are to be installed.
Force Majeure Event: an event or circumstance beyond a party’s reasonable control.
Warranty Period: the period of warranty of individual components as outlined in Clause 9.
These terms and conditions apply to the use of this Website. By accessing our Website and/or placing an order over the telephone through our Customer Services, you agree to be bound by the terms and conditions of this Website. Please see the separate document [Insert Link] for details.
b) Interpretation:
A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
Any phrase introduced by the terms including, include, in particular, or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email:info@urbaneco.uk
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.